We started Bandaby because we saw pet stores all over the world selling cages that were ugly, far too small and flimsy to unsuspecting families.

So many hamsters, rabbits, guinea pigs and other small animals would live their lives in misery because these big companies would continuously make & sell products that were totally unfit for welfare.

We decided to try and change that. Homes, Not Cages isn't just a tag line. It's everything that we believe in.

We are on a mission to help millions of families give animals a loving home, not a cage.

We use different factories for different products!

Both the factories for our homes & bedding are small family owned businesses close to Shanghai in China.

We have visited and worked in each of these factories personally and feel a very strong responsibility to ensure the factories are ethically run. Which we're pleased to confirm they are!

Hal even spent Christmas at our factory for the homes! (They got him a little tree and threw a Christmas dinner party 🥺).

Every Week
A quick spot clean! Removing & replacing any obviously soiled bedding from the surface of the home and inside their multi chamber hides. Sifting their sand, and cleaning their wheel and hides!

Every 1-2 Months
A deeper clean where all bedding is removed. Try and conserve as much of the clean bedding as you can! But this is your opportunity to remove any spoiled food, waste and soiled material that might have accumulated in their tunnels at the bottom of the home.

Just email emotionalsupportanimals@bandaby.com - Emi & Hal check it religiously each day!

Absolutely - it's one of the best parts of the job! We try to support rescues in a bunch of ways:

• We rescue and foster hamsters ourselves
• We donate Bandaby homes to rescues across the UK
• We donate large amounts of bedding
• We try to support any rescues on social media spreading and raising awareness to help get animals adopted

Parcels sometimes go quiet before they move again. If your tracking hasn't moved in 4 working days for UK orders / 7 working days for European orders, or something looks off, let us know via email or the contact form and we'll investigate with the carrier for you.

Orders can be cancelled with a 100% refund before they leave our warehouse. If you or your hamster aren’t 100% happy, you can get a refund and return any of your unused bedding within 30 days of ordering!

In the unfortunate event that anything was damaged in transit, we will issue a refund or replace the product for you, free of charge. In return, all we would need is for you to notify us within 3 days of receiving it and share some photos of:

1.⁠ ⁠the damaged product (full product and close up)
2.⁠ ⁠⁠the damaged shipping box
3.⁠ ⁠⁠the shipping label with the customers name and code

These photos are super important! Without these, we will not be able to lodge a formal claim against the delivery carriers & claim on our insurance. You can see an example of the shipping label lower down below.

Wrong item in your parcel? Let us know within 3 days of receiving it and we'll get it sorted fast. Please include:

1.⁠ ⁠a clear photo of the product you received
2.⁠ ⁠⁠a photo of the product's barcode
3.⁠ ⁠⁠photos of the outer and inner parts of the shipping box
4.⁠ the shipping label with the customer's name and shipping code

These photos are super important! Without these, we will not be able to lodge a formal claim against the fulfillment centre. You can see an example of the shipping label lower down below.